Deposits on Ball88 are typically processed within 1 to 5 minutes. However, in some cases it may take up to 15 minutes — particularly when bank or mobile operator networks are busy.
What to do if your deposit is delayed or hasn't arrived:
1. First, check your bKash or Nagad messages to confirm whether the transaction was successful. Save the Transaction ID (TrxID).
2. Log in to ball88 and go to your payment history — if it shows "Pending", wait a little longer.
3. If it still hasn't arrived after 15 minutes Help Center's live chat with your transaction ID and amount.
If a deposit fails:
If a transaction fails, your money will be returned to your bKash/Nagad within 5 to 30 minutes. ball88 does not deduct any amount. If the refund doesn't arrive, contact support directly with your transaction ID.
Common Issues:
— sent to the wrong Ball88 number
— Transaction ID not submitted on ball88
— Exceeding the daily limit on your bKash/Nagad account
For detailed deposit instructions, Payment View page.
What to do if your deposit is delayed or hasn't arrived:
1. First, check your bKash or Nagad messages to confirm whether the transaction was successful. Save the Transaction ID (TrxID).
2. Log in to ball88 and go to your payment history — if it shows "Pending", wait a little longer.
3. If it still hasn't arrived after 15 minutes Help Center's live chat with your transaction ID and amount.
If a deposit fails:
If a transaction fails, your money will be returned to your bKash/Nagad within 5 to 30 minutes. ball88 does not deduct any amount. If the refund doesn't arrive, contact support directly with your transaction ID.
Common Issues:
— sent to the wrong Ball88 number
— Transaction ID not submitted on ball88
— Exceeding the daily limit on your bKash/Nagad account
For detailed deposit instructions, Payment View page.
At Ball88's Live Casino, Real human dealers real human dealers run the tables — not computers. Games are streamed in high definition from Evolution Gaming and Pragmatic Play Live studios. You'll see the dealer on screen in real time — dealing cards, spinning the roulette wheel, and calling results as they happen.
Steps to enter the Live Casino:
1. Log in to Ball88 and Games section.
2. Select the "Live Casino" tab.
3. Choose your preferred game — Live Blackjack, Live Baccarat, Live Roulette, or Live Dragon Tiger.
4. Set your stake in the betting area and tap the "Bet" button.
5. Once the dealer announces the result, your winnings or losses will be instantly reflected in your balance.
Popular Live Games & Minimum Bets:
— Live Baccarat: from ৳ 100
— Live Blackjack: from ৳200
— Live Roulette: from ৳ 50
— Live Dragon Tiger: from ৳50
Playing Live Casino on mobile requires a stable internet connection (at least 4G). ball88 App Download the app for a smoother experience.
Steps to enter the Live Casino:
1. Log in to Ball88 and Games section.
2. Select the "Live Casino" tab.
3. Choose your preferred game — Live Blackjack, Live Baccarat, Live Roulette, or Live Dragon Tiger.
4. Set your stake in the betting area and tap the "Bet" button.
5. Once the dealer announces the result, your winnings or losses will be instantly reflected in your balance.
Popular Live Games & Minimum Bets:
— Live Baccarat: from ৳ 100
— Live Blackjack: from ৳200
— Live Roulette: from ৳ 50
— Live Dragon Tiger: from ৳50
Playing Live Casino on mobile requires a stable internet connection (at least 4G). ball88 App Download the app for a smoother experience.
In most cases, winnings at Ball88 Immediately It's credited directly to your wallet balance — no separate approval needed.
How it works by type:
Slots & Live Casino: Winnings are added to your balance as soon as the round ends. No waiting required.
Sports Betting (pre-match): Once a match ends and the result is confirmed, ball88's system settles bets automatically. Your balance is typically updated within 5 to 30 minutes after the match concludes.
Live Sports Betting: Settlements are processed within a few minutes of the event ending.
To make a withdrawal: Once the amount is credited to your balance, you can withdraw at any time. Withdrawal requests usually reach your bKash or Nagad within 5 to 15 minutes.
However, to withdraw winnings earned through bonuses, you'll need to meet the specified turnover requirement. For details, Terms & Conditions.
How it works by type:
Slots & Live Casino: Winnings are added to your balance as soon as the round ends. No waiting required.
Sports Betting (pre-match): Once a match ends and the result is confirmed, ball88's system settles bets automatically. Your balance is typically updated within 5 to 30 minutes after the match concludes.
Live Sports Betting: Settlements are processed within a few minutes of the event ending.
To make a withdrawal: Once the amount is credited to your balance, you can withdraw at any time. Withdrawal requests usually reach your bKash or Nagad within 5 to 15 minutes.
However, to withdraw winnings earned through bonuses, you'll need to meet the specified turnover requirement. For details, Terms & Conditions.
Forgetting your password happens to everyone — recovering it on Ball88 is quick and easy.
Steps to reset your password via OTP:
1. Sign In page.
2. Click the "Forgot Password?" link.
3. Enter your registered mobile number.
4. A 6-digit OTP will be sent to your number — usually within 30 seconds.
5. Verify with the OTP.
6. Set a new password — at least 8 characters, combining numbers and special characters.
7. Log in with your new password.
If you don't receive the OTP:
— Check your mobile network connection.
— Tap "Resend".
— If it still hasn't arrived, Help Center's live chat — an agent will verify your identity and manually reset your password.
Important: Ball88 staff will never ask for your old password or OTP. If anyone does, it's a scam.
Steps to reset your password via OTP:
1. Sign In page.
2. Click the "Forgot Password?" link.
3. Enter your registered mobile number.
4. A 6-digit OTP will be sent to your number — usually within 30 seconds.
5. Verify with the OTP.
6. Set a new password — at least 8 characters, combining numbers and special characters.
7. Log in with your new password.
If you don't receive the OTP:
— Check your mobile network connection.
— Tap "Resend".
— If it still hasn't arrived, Help Center's live chat — an agent will verify your identity and manually reset your password.
Important: Ball88 staff will never ask for your old password or OTP. If anyone does, it's a scam.
Ball88 regularly runs free spin and daily check-in style promotions. Claiming them is simple — but each one comes with its own terms.
How to claim Free Spins:
1. Log in to Ball88.
2. Go to the "Promotions" or "Bonus" section — it may also appear as a banner on the homepage.
3. Look for any active free spin offers — these may apply to a specific slot game or all slots.
4. Tap the "Claim" button.
5. Go to the designated game and use your free spins — if you don't use them before they expire, they'll be forfeited.
Daily Check-In Bonus:
Logging into Ball88 every day automatically earns you check-in points or a small bonus. The rewards grow the longer you keep your daily streak going.
Keep in mind:
— Winnings from free spins may be subject to turnover requirements.
— Each offer has its own validity period — typically 24 to 72 hours.
— Active Promotions List New Games and the Promotions page.
How to claim Free Spins:
1. Log in to Ball88.
2. Go to the "Promotions" or "Bonus" section — it may also appear as a banner on the homepage.
3. Look for any active free spin offers — these may apply to a specific slot game or all slots.
4. Tap the "Claim" button.
5. Go to the designated game and use your free spins — if you don't use them before they expire, they'll be forfeited.
Daily Check-In Bonus:
Logging into Ball88 every day automatically earns you check-in points or a small bonus. The rewards grow the longer you keep your daily streak going.
Keep in mind:
— Winnings from free spins may be subject to turnover requirements.
— Each offer has its own validity period — typically 24 to 72 hours.
— Active Promotions List New Games and the Promotions page.
On ball88, some account details can be updated directly from Account Settings, while others can only be changed through support for security reasons.
Information you can update yourself:
— Password
— Deposit Limits & Gaming Settings
— Notification Preferences
Changes that require support assistance:
— Registered name (ID verification may be required)
— changing your mobile number or adding a new one
— Email address
Steps to change your mobile number:
1. Help Center's live chat.
2. Provide your old and new mobile number.
3. You may be asked to provide your NID or other account details for identity verification.
4. Once verified, an OTP will be sent to your new number to confirm the change.
Important: If you need to change your name, keep in mind — your name on Ball88 must match the name on your bKash/Nagad account. A mismatch will cause problems when withdrawing.
Information you can update yourself:
— Password
— Deposit Limits & Gaming Settings
— Notification Preferences
Changes that require support assistance:
— Registered name (ID verification may be required)
— changing your mobile number or adding a new one
— Email address
Steps to change your mobile number:
1. Help Center's live chat.
2. Provide your old and new mobile number.
3. You may be asked to provide your NID or other account details for identity verification.
4. Once verified, an OTP will be sent to your new number to confirm the change.
Important: If you need to change your name, keep in mind — your name on Ball88 must match the name on your bKash/Nagad account. A mismatch will cause problems when withdrawing.
Your complete bet history and financial transaction records are all saved in your Ball88 account.
Steps to view your betting history:
1. Log in to Ball88.
2. Tap the profile icon in the top right corner.
3. Go to the "Betting History" or "My Bets" section.
4. Filter by date, game, or transaction type.
Steps to view your transaction / financial history:
1. Go to Profile → select "Transaction History".
2. Here you can view the date, amount, and status of all your deposits, withdrawals, and bonuses.
3. Click on a specific transaction to view its detailed reference number.
How far back your history goes:
On Ball88, you can typically view your last 3 months of history directly. If you need records older than that, Help Center— submit a request to support, who can provide a detailed statement.
If you have a question about the outcome of a bet or payment, grab the reference number from your history and reach out to support — you'll get a faster resolution.
Steps to view your betting history:
1. Log in to Ball88.
2. Tap the profile icon in the top right corner.
3. Go to the "Betting History" or "My Bets" section.
4. Filter by date, game, or transaction type.
Steps to view your transaction / financial history:
1. Go to Profile → select "Transaction History".
2. Here you can view the date, amount, and status of all your deposits, withdrawals, and bonuses.
3. Click on a specific transaction to view its detailed reference number.
How far back your history goes:
On Ball88, you can typically view your last 3 months of history directly. If you need records older than that, Help Center— submit a request to support, who can provide a detailed statement.
If you have a question about the outcome of a bet or payment, grab the reference number from your history and reach out to support — you'll get a faster resolution.